One of the advantages of being an independent blogger is I have no qualms sharing issues that I encounter with my Windows RT device. Sure I'd like to see devices like the Microsoft Surface and Asus VivoTab succeed, but if and when things come up I'm going to talk about them.
When I first started using the Surface, I was impressed with the build quality. The VaporMg body really is something. The Surface looks and feels like a serious device, not a toy. With that said, I've encountered two hardware issues, one of which has totally changed the way I feel about the durability of my Surface.
My first issue with my Surface came with my Type Cover. I had received the Surface as a birthday gift, and on the recommendation of a colleague decided to sell my laptop and use some of the proceeds to buy the Type Cover. As soon as I purchased it I set things up and started working, and immediately I noticed a few small bumps on the Type Cover's touchpad. I tried wiping them away with a cleaning cloth, but I could not manage to get the bumps off. I didn't mind too much, though, and so I decided not to do anything about it.
About a week later, my touchpad basically seemed to go on the fritz. Every time I'd put my finger on the touchpad, the mouse pointer would begin shaking. Then when I'd try to point the pointer towards something it would jump randomly around the screen. This rendered the Type Cover half as useful, and so that night I brought it to a nearby Microsoft Store to have them take a look.
One of the store's staff tried my Type Cover out and could not get the issue to repeat, but he did notice the bumps that I wasn't able to remove. He pulled out a plastic card and tried to scrape it off himself and was also unsuccessful. He thought that it might be glue from the factory, and it seemed like it was the first time he'd seen anything like it.
He swapped me out for a brand new Type Cover, and I was on my way. No big deal, but I was feeling pretty good about being a Microsoft customer at that point.
Fast forward to a week ago.